Follow-up that runs itself
Automatic reminders and review requests for a field-service team, so no customer falls through the cracks.
12→35% review rate
−20% cancellations
+40% efficiency
Reviews & reputation
Get more Google reviews with requests that go out after every job
Happy customers rarely leave a review on their own, and asking depends on whoever remembers. VertiQ builds review request automation into your workflow, so every customer is asked at the right moment after the job is done. Feedback comes back to your team too, so problems are seen while they can still be fixed.
Sound familiar?
- Review requests go out when someone remembers, which is most weeks never.
- Customers get asked days later, after the good impression has faded.
- Feedback arrives in scattered texts and nobody sees the pattern.
- Your Google rating reflects a handful of customers instead of your usual work.
What we build
Requests triggered by the job itself
When a job is marked complete or paid, the review request is scheduled automatically. Nobody has to add it to a list.
Timing you choose
Send the request a set time after the job, by text or WhatsApp, with a direct link to your Google review page. A gentle follow-up goes out if the first one gets no response.
A review drip that stops on its own
A short sequence of reminders that ends as soon as the customer leaves a review, so nobody is asked twice after responding.
Feedback that reaches your team
Customer replies and comments are collected in one place and shared with the right person, so the team can follow up on problems quickly.
Works with Podium, Quo and your current tools
If you already use Podium or Quo for customer messages, the requests go out through them. If not, we use the channels you already have.
How it works
- 1
Find the right moment in your job
We look at how a job ends today, when the customer is most satisfied and how review requests are sent now, if at all.
- 2
Write the sequence and the rules
We agree on the trigger, the timing, the channel, the wording and when the sequence stops. You approve the plan and a defined estimate before we build.
- 3
Connect, test and train
We connect the requests to your job records and messaging tools, test them on real jobs and hand over SOPs, walkthrough videos and live training.
Tools used: Google reviewsPodiumQuoWhatsAppMakeZapierClickUpGoogle Workspace
Related case studies
The whole operation in one dashboard
Dispatch, invoicing, automated texts and emails, payment collection and review requests, running at three field-service companies.
- Dispatch
- Invoicing
- Auto texts & email
- Payments
- Review drip
Seven tools, one job record
We connected the tools the team already used so every job lives in one place, from first call to recalibration.
- Podium
- Quo
- Supplier portals
- Google Ads
- Google Sheets
Reviews & reputation: questions, answered
We can’t promise a number, because it depends on your customers and your work. One client reported their review collection rate going from 12% to 35% after we automated reminders and review requests. That figure is their own report, not an independent audit.
No. If you already use Podium, Quo or another messaging tool, we send requests through it. We only suggest a new tool if the current one can’t do what you need, and we explain the trade-offs first.
We keep the sequence short and stop it as soon as the customer leaves a review. You approve the wording and the timing before anything goes out.
It depends on how your jobs are tracked and which channels you use. We give you a defined plan and estimate before building. Review requests are often a small first phase inside a larger workflow.
Let every finished job ask for a review
Tell us how jobs end today and how you ask for reviews now. We’ll show you where a request fits naturally.
Industries
Field service
Dispatch, customer texts, invoicing and review requests connected around one job record for auto glass, gutter, HVAC and home service teams.
Tour agencies
A booking flow for agencies that sell on WhatsApp: quick replies, deposit requests, 24-hour seat holds, departure lists and the guide brief.
Other services
CRM & customer journeys
Capture every lead, assign an owner, trigger follow-ups and keep one customer history.
Scheduling & dispatch
Book appointments, assign technicians and track job status from one dispatch board.
Invoicing & payments
Turn completed work into invoices with payment links, reminders and automatic reconciliation.
Integrations & automation
Connect your tools with Make, Zapier and APIs so work moves on clear rules, with AI where it helps.
Websites & lead capture
A considered website where every enquiry is routed, confirmed and easy to follow up.